Delivery and returns

All order will be shipped within 1-2 business days (not including weekends and holidays). You will receive an email notification when your order has been shipped. All orders are sent via DPD Local courier service.

If you need to return a full or partial order, send us an email at jen@odddogsstore.com and send your item(s) to: Odd Dogs, 1067 Cathcart Road, G42 9AF. To complete your return, we require a receipt or proof of purchase. You will be responsible for the payment of postage for the return unless the item is faulty.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-returnable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 working days.

Refunds can take between 10-15 working days to be processed. After such time if you have not received the refund contact your bank to check the status of the delay. If this does not resolved your query please contact us at jen@odddogsstore.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you need to exchange it for the same item, send us an email at jen@odddogsstore.com and send your item to: Odd Dogs, 1067 Cathcart Road, G42 9AF.

To return your product, you should mail your product to: Odd Dogs, 1067 Cathcart Road, G42 9AF. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.